All orders placed Monday - Friday before 2pm EST will be processed and shipped the same business day provided all authorization criteria have been met. All orders placed Monday - Friday after 2pm EST will be shipped the following business day.
WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS.
For your protection, we may require proof of identify in the event of the following:
- Different billing & shipping addresses entered
- Past history of fraud or chargeback has been assigned
- Unable to verify billing address information (i.e. non US credit cards)
This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time.
All orders placed Monday - Friday before 2pm EST will be shipped the same business day provided all authorization criteria have been met. All orders placed Monday - Friday after 2pm EST will be shipped the following business day. We do not ship or deliver on weekends or holidays.
UPS Ground = guaranteed to arrive in 1 to 5 business days
UPS 3 Day Select = guaranteed to arrive in 3 business days
UPS 2nd Day Air = guaranteed to arrive in 2 business days
UPS Next Day Air = guaranteed to arrive next business day
Your order may be delayed or placed on hold for one or more of the following reasons:
- Different billing & shipping addresses entered
- Your order exceeds a certain dollar amount
- Past history of fraud or chargeback has been identified
- Unable to verify billing address information (i.e. non US credit cards)
If any of the above conditions exist, an e-mail notification will be sent to you. You can expedite the processing of your order by providing us with the following information:
- Form of ID (driver's license or passport) and
- A copy of your credit card (front and back). You may block out the eight middle digits.
Additionally, if the address on your driver's license does not match the billing address on your credit card statement, please also include one or more of the following:
- A VOID check or
- A billing statement with your billing address on it. (We can not accept any verification information that is hand written)
This information can be sent
-via fax to: Order Verification at 201-255-2162
-via e-mailing scanned documentation to: OrderVerification@efashionsolutions.com.
(Please refer to your invoice # on your fax or email to ensure the best possible service).
Unfortunately, your order will be cancelled unless we hear from you within 72 hours after emailing notification to you.
All shipping rates are based on the weight of your items, the dimensions of the packages and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process, however, below is a general range on an average 2lb. package.
UPS Service: for all orders in the continental US
Based on a 2 lb package
Ground: $8.68 - $12.42
3 Day Select: $11.17 - $18.71
2nd Day Air: $13.85 - $20.33
Next Day Air: $21.67 - $40.47
USPS: for Military Addresses and International orders
Based on a 2 lb package
USPS Standard (7-14 days): $8.25 - $9.35
USPS Global: (3 - 5 days) $25.45-$41.67
YES! We ship to select international destinations (see below).
- Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
- Exact shipping prices are unknown until you proceed through the checkout process.
- Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from the carrier selected and your local customs department. Vince and eFashion Solutions are not responsible for any of these costs.
Please see our shipping options below
Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days
Orders weighing OVER 5 pounds:
USPS Global Express - Delivery time = 3 - 5 days
We ONLY ship to the following countries:
*Country list is subject to change at any time.
| United States | Iceland |
| Antigua and Barbuda | Ireland |
| Argentina | Israel |
| Aruba | Italy |
| Australia | Jamaica |
| Austria | Japan |
| Bahamas | Korea (North) |
| Belgium | Korea (South) |
| Bermuda | Luxembourg |
| Brazil | Mexico |
| Canada | Netherlands |
| Cayman Islands | Netherlands Antilles |
| China | New Zealand |
| Denmark | Norway |
| Dominica | Poland |
| Dominican Republic | Portugal |
| Finland | Puerto Rico |
| France | Russian Federation |
| France, Metropolitan | Singapore |
| French Guiana | South Africa |
| Germany | Spain |
| Greece | Sweden |
| Greenland | Switzerland |
| Guam | Trinidad and Tobago |
| Heard and McDonald Islands | Turkey |
| Hong Kong | United Kingdom |
| Hungary |
AUTHORIZATION: International orders may be required to fax/scan proof of cardholder identity in order to prevent credit card fraud. We will contact you by email for additional information upon receipt of your order. For more information, please call our Customer Service department at 1-866-601-2528
Yes, we ship to PO Boxes and Military addresses within USPS capabilities!
All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities for USPS shipments are not available at this time.
Military Deliveries
Please note that the average delivery time is 3 to 14 days, depending on the method selected.
You must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.
P.O. Box Deliveries
Please note that the average delivery time is 7 to 30 days.
We accept Visa, Master Card, American Express, and Debit / Check cards.
Sorry, we do not accept personal checks. We do accept Money Orders*.
Money orders are a form of payment that can be purchased through Western Union or a bank.
Paying with a money order is just as easy as paying with your Credit Card or ATM debit Card.
Here are the steps to follow when paying with a money order:
1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout process until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped after the money order and reference information are received.
*Money orders must be in US funds or they will be returned.
Mail To:
ATTN: Money Orders
Vince c/o eFashion Solutions
80 Enterprise Avenue South
Secaucus NJ, 07094
USA
Only items that have been purchased from this website can be returned to the website using the below instructions. Items purchased in stores must be returned to the store from which the item(s) were purchased. Store returns must follow that store's return policy.
Vince's retail stores cannot accept returns for items purchased online
- Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price, not including shipping fees or taxes.
- Customer is responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Vince/eFashion Solutions, will reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees back to vince.com, customers MUST ship the merchandise back either standard mail or GROUND. If any other methods are used (Next Day, 2nd Day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or mis-shipped merchandise. *Please Note, for international orders Vince/eFashion Solutions does not reimburse for Duties/Tariffs paid.
- All returns must be received within 35 calendar days from date of invoice to receive a refund.
- Returns received between 36 and 90 calendar days from date of invoice will receive an online store credit only.
- All returns after 90 calendar days from invoice date will be sent back to you
- All returns MUST be in new and unused condition in original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: vince.com, or by calling our Customer Service department at 1-866-601-2528.
- When exchanging one item for another, the value of the returned item will be applied as a credit towards the new item you are requesting. If the price of the new item is higher, we will charge your credit card for the difference. If the price of the new item is lower, we will credit the balance on your credit card (provided your return was received within 45 calendar days from date of invoice). If your return was received between 46 and 90 calendar days from date of invoice we will refund the difference in the form of an online store credit. Please Note: Returns from separate orders can not be combined for credit towards a single exchange item. If you would like to return items from several orders in exchange for new items(s), please return the items to us and place a new online order for the item(s) you want to buy.
- When you exchange one item for another, we will cover the cost to ship the new item(s) to you. We do this to offset the cost you incurred shipping the item back to us. The new item(s) will be shipped at no cost to you via UPS Ground service only. We reserve the right to revoke this policy on a case by case basis in the event we deem a customer is abusing it.
Return Instructions:
Return merchandise to:
Vince c/o eFashion Solutions LLC
80 Enterprise Ave South
Secaucus, NJ 07094
USA
ATT: Vince.com Returns Dept.
- Fill out the Return/Exchange Form and include it, along with a copy of your invoice, in your package.
- Seal your package well and send it to the return address listed above. We recommend you insure your package and send it via a traceable carrier.
- You will be notified by email when your package has been received and your credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received. We suggest you list several style numbers on your return/exchange form and note in the comments section which is your 1st, 2nd, 3rd choice. OR, specify that you would like to receive an Online Store Credit.
- If your exchange is out of stock or on back order, a refund or online store credit will be issued.
We like to keep our inventory fresh and full of the season's newest styles. Therefore, most items are not restocked. If you would like to know whether an item will be restocked, please contact our Customer Service Representatives / Personal Shoppers at 1-866-601-2528..
If your order was declined during the checkout process you may see what looks like a "charge" to your card if checking your statement online or by phone. PLEASE NOTE: YOU HAVE NOT BEEN CHARGED. The "charge" appearing on your card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or credit card company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.
PLEASE NOTE: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit company has it on file. The message will say AVS Mis Match: The billing address provided does not match the billing address on file with your credit company. If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, gift card IDs, etc., may have to be re-entered.,
For further information about this or any other error message received during the checkout process, please call customer service at 1-866-601-2528.
Yes, we do issue price adjustments for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact our Customer Service Department at 1-866-601-2528 to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after 7 days will be denied. Price adjustments will not be issued if the item was already marked "SALE" when you purchased it, or if you received a discount on that item by using a promotion code during checkout Only one price adjustment per item is allowed. We will not issue a second price adjustment on the same item.
PLEASE NOTE: We do not match prices offered by retail stores (including Vince stores) or other retail websites. We only match prices offered on vince.com.
Every credit card purchase you make at vince.com is backed by eFashion Solutions' Safe Shopping Guarantee.
eFashion Solutions guarantees that every transaction you make at vince.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at this website.
eFashion Solutions secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The security lock symbol appears only at the credit card entry stage of the checkout process.
Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service at 1-866-601-2528. An investigation will be conducted to track the package and check for delivery problems.
DO NOT throw away your box; the shipping company may need to see it for the investigation.
Please note, international deliveries have a weight restriction; your order may come in several different boxes/deliveries.
Once an order is placed, a promotional code CAN NOT be applied. Please call Customer Service at 1-866-601-2528 immediately to cancel the order and place a new one using the promotional code. We can place the order for you over the phone, or you can place a new order online. Unfortunately, if your order has already been processed we will not be able to cancel it.
You will receive an email confirming your order immediately after a successful order is placed. Once your order is shipped via UPS, you will receive a second email notifying you of the tracking information. This can be looked up at http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav or by clicking "Order Status" within the "Customer Service" section of the site. Tracking capabilities for USPS shipments are not available at this time.